Legal
Privacy Policy
VELOXGEARS respects your privacy and is committed to protecting your personal information when you use our website or purchase our products.
Information We Collect
Depending on how you use our website, we may collect:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order and payment-related information
- Information submitted through our contact forms
- Website usage and cookie information
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support
- Process returns, refunds and warranty requests
- Respond to enquiries
- Improve our website and services
- Send marketing communications where you have provided the required consent
We only collect and use personal data for specified and legitimate purposes and seek to limit collection to what is necessary.
Your Rights
Depending on applicable law, you may have rights to:
- Access your personal data
- Correct inaccurate information
- Request deletion
- Restrict processing
- Object to certain processing
- Withdraw consent
- Request data portability
These rights are provided under the GDPR where applicable.
Third-Party Services
We may use trusted service providers for payment processing, shipping, website hosting, analytics and other services required to operate VELOXGEARS.
Where personal data is transferred outside the EU/EEA, the applicable legal safeguards will be used where required.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy or as required by applicable law.
Payment Information
Payments are processed through our selected payment providers. VELOXGEARS does not normally store your complete card details on our website.
Data Security
We use appropriate technical and organizational measures to help protect your personal information against unauthorized access, loss or misuse.
Complaints
If you have concerns about how your personal data is handled, you may contact us directly. Where applicable, you also have the right to lodge a complaint with your relevant data protection authority.
Privacy-related questions or requests:
VELOXGEARSBirkenweg 15
24558 Henstedt-Ulzburg, Germany