Support
Frequently asked questions
Quick answers about VELOXGEARS, sizing, shipping and returns.
Who is VELOXGEARS?
VELOXGEARS is a motorcycle gear brand offering racing suits, jackets, boots, gloves, pants and riding accessories for riders worldwide.
Where is VELOXGEARS located?
Our listed German contact location is Henstedt-Ulzburg, Germany.
Is VELOXGEARS protective equipment?
Protection specifications vary by product. Check the individual product page for available protection and certification information.
What certification does it have?
Certification varies by product. Applicable certification information is displayed on the relevant product page.
What if my size doesn't fit?
Contact us before returning the product. Our team will guide you through the available options.
Can I return my order?
Eligible standard products can be returned according to our Returns Policy and applicable consumer rights.
How long does delivery take?
Delivery time depends on the product and destination. See Shipping & Delivery for current estimates.
Do I receive tracking?
Yes. Tracking information is provided after dispatch where available.
Who pays return shipping?
This depends on the reason for the return and the applicable return rules.
Is VAT included?
VAT/tax treatment depends on the destination and applicable tax arrangements.
Can I order a custom racing suit?
Yes. Selected racing suits are available with custom sizing. You can also send us your own design or reference images for review.
Can I create my own racing suit design?
Yes. Send us your design/reference images and we will confirm whether it can be produced.
Still have a question? Contact our team: